Complaints may be made in writing, email, telephone, or in any other form in respect of any service that we provide. Jamie Philips, Superintendent Pharmacist, GPhC Number. 2236378, will deal with all complaints.

Complaints can be lodged via:

• Telephone – 07506 554 239
• Email – [email protected]
• In writing – Meditrue Limited, Jamie Philips, The Estate Office, Lordship Farm Barns Dane End, SG12 0NS

We reserve the right to decline to consider a complaint that is made more than 12 months after you become aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.

We will send you a written or emailed acknowledgment of a complaint within 3 business days.

Within 20 days of receiving a complaint we will send you either:

• A final response which adequately addresses the complaint; or
• A response which:
  • Explains why we are still not in a position to make a final response, giving reasons for the further delay and indicates when we expect to be able to provide a final response;
  • Informs you that you may refer the handling of the complaint to the General Pharmaceutical Council if you are dissatisfied with the delay.

If you are not satisfied with our response, or a complaint is not resolved after eight weeks, you may refer the complaint to The General Pharmaceutical Council.